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  1. 1
    In the Looking Glass
    per Shrum
    Off-Campus Access: Athens ID and Password Required
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    Full text available on Project MUSE [7/27/17]
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  2. 2
    CMMI for Services: Guidelines for Superior Service
    per Forrester; Buteau; Shrum
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    Full text available on Pearson
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  3. 3
    CMMI-ACQ: Guidelines for Improving the Acquisition of Products and Services
    per Gallagher; Phillips; Richter; Shrum
    Off-Campus Access: Athens ID and Password Required
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    Full text available on Pearson
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  4. 4
    CMMI®: Guidelines for Process Integration and Product Improvement
    per Mary Beth Chrissis; Mike Konrad; Sandy Shrum
    Off-Campus Access: Athens ID and Password Required
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    Full text available on Pearson
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