Impact of digitalization of service request (information update) for customer satisfaction
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.
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| פורמט: | Internship report |
| שפה: | English |
| יצא לאור: |
Brac University
2023
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| גישה מקוונת: | http://hdl.handle.net/10361/18291 |
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10361-18291 |
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10361-182912023-05-15T21:01:56Z Impact of digitalization of service request (information update) for customer satisfaction Nova, Sanjana Azad Chowdhury, Md. Hasan Maksud Haque, Shamim Ehsanul Brac Business School, Brac University Customer Service Satisfaction Update Bank Asia Limited Banks and banking--Bangladesh Consumer satisfaction Customer services This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. Cataloged from PDF version of internship report. Includes bibliographical references (pages 29-30). Bank Asia Ltd. is renowned for its incredible dedication to the local and international currency markets. According to various reports, it is proven that BA provides top-notch customer service, and they are continuously growing through their objective to achieve a better tomorrow. In this report, our focus was to evaluate the importance of digitalizing service requests (Information updates) to enhance customer satisfaction. Besides this, we also focused on how this would be time efficient for both the customer and employees. According to our survey, we have seen that among ten customers, six want to use an online platform to request their information change. Moreover, if customers can apply for a request online, it would save a lot of time for both the customer and the employees. It was easy to evaluate the efficiency and importance of digitalization as both the customers and my colleagues shared their experiences with me." Sanjana Azad Nova B. Business Administration 2023-05-15T07:44:06Z 2023-05-15T07:44:06Z 2022 2022-09 Internship report ID 17304006 http://hdl.handle.net/10361/18291 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 30 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer Service Satisfaction Update Bank Asia Limited Banks and banking--Bangladesh Consumer satisfaction Customer services |
| spellingShingle |
Customer Service Satisfaction Update Bank Asia Limited Banks and banking--Bangladesh Consumer satisfaction Customer services Nova, Sanjana Azad Impact of digitalization of service request (information update) for customer satisfaction |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. |
| author2 |
Chowdhury, Md. Hasan Maksud |
| author_facet |
Chowdhury, Md. Hasan Maksud Nova, Sanjana Azad |
| format |
Internship report |
| author |
Nova, Sanjana Azad |
| author_sort |
Nova, Sanjana Azad |
| title |
Impact of digitalization of service request (information update) for customer satisfaction |
| title_short |
Impact of digitalization of service request (information update) for customer satisfaction |
| title_full |
Impact of digitalization of service request (information update) for customer satisfaction |
| title_fullStr |
Impact of digitalization of service request (information update) for customer satisfaction |
| title_full_unstemmed |
Impact of digitalization of service request (information update) for customer satisfaction |
| title_sort |
impact of digitalization of service request (information update) for customer satisfaction |
| publisher |
Brac University |
| publishDate |
2023 |
| url |
http://hdl.handle.net/10361/18291 |
| work_keys_str_mv |
AT novasanjanaazad impactofdigitalizationofservicerequestinformationupdateforcustomersatisfaction |
| _version_ |
1814308479334088704 |