Shohojogi: an automated Bengali voice chat system for the banking customer services
This thesis is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science, 2023.
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Brac University
2023
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10361-201172023-08-29T21:02:35Z Shohojogi: an automated Bengali voice chat system for the banking customer services Arnab, Kabir Abdur Rahman Hossain, Md Ashiqual Nabi, Istihad Shoyti, Sadia Afrin Hossain, Muhammad Iqbal Department of Computer Science and Engineering, Brac University Voice chat system Bangla speech recognition Text similarity Text to Speech (TTS) Data transmission systems Cognitive learning theory Machine learning Artificial intelligence This thesis is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science, 2023. Cataloged from PDF version of thesis. Includes bibliographical references (pages 36-39). As the name refers, this research aims to develop an automated voice chat system in Bengali language for the banking system. The system enables clients to learn about detailed information such as account opening queries, loan requirements, fund transfer limits, etc. through a natural language-based interactive voice response system. The system will use speech recognition technology to understand the cus- tomer’s voice commands and respond accordingly in Bangla.It uses the sentence summarization technique and also uses text-to-speech technology to provide spoken responses to the customers. Customer call centers have grown in popularity as a result of pandemics and are now widely employed in a variety of industries, includ- ing e-commerce, hospitals, banks, credit card assistance, and government agencies, among others. Also, it is more difficult to satisfy all of the call center clients due to humans’ constraints on being available 24 hours a day and the variation in waiting times. In order to effectively manage consumers by giving a domain-based answer in the customer’s local tongue, customer service must be automated, especially in emerging nations like Bangladesh where the number of contact support centers is growing. While most people speak in Bangla, there hasn’t been much progress made in automating customer service in the local tongue. By recognizing user voices, defining users’ issues in the standardized Bengali language, and gathering users’ replies into the database to provide feedback in accordance with the queries, our established approach, ”Shohojogi”, can reply to that customer’s requirement. The ability to listen and speak with the user is implemented using speech recognition by the wav2vec2 model while for text summarization we used the seq2seq model and the ability to understand and find the related information is implemented by using the doc2vec model. Finally, we use gTTS for text-to-speech conversion. Kabir Abdur Rahman Arnab Md Ashiqual Hossain Istihad Nabi Sadia Afrin Shoyti B. Computer Science and Engineering 2023-08-29T06:42:29Z 2023-08-29T06:42:29Z 2023 2023-03 Thesis ID 18201090 ID 18201094 ID 18201071 ID 19201137 http://hdl.handle.net/10361/20117 en Brac University theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 39 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Voice chat system Bangla speech recognition Text similarity Text to Speech (TTS) Data transmission systems Cognitive learning theory Machine learning Artificial intelligence |
| spellingShingle |
Voice chat system Bangla speech recognition Text similarity Text to Speech (TTS) Data transmission systems Cognitive learning theory Machine learning Artificial intelligence Arnab, Kabir Abdur Rahman Hossain, Md Ashiqual Nabi, Istihad Shoyti, Sadia Afrin Shohojogi: an automated Bengali voice chat system for the banking customer services |
| description |
This thesis is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science, 2023. |
| author2 |
Hossain, Muhammad Iqbal |
| author_facet |
Hossain, Muhammad Iqbal Arnab, Kabir Abdur Rahman Hossain, Md Ashiqual Nabi, Istihad Shoyti, Sadia Afrin |
| format |
Thesis |
| author |
Arnab, Kabir Abdur Rahman Hossain, Md Ashiqual Nabi, Istihad Shoyti, Sadia Afrin |
| author_sort |
Arnab, Kabir Abdur Rahman |
| title |
Shohojogi: an automated Bengali voice chat system for the banking customer services |
| title_short |
Shohojogi: an automated Bengali voice chat system for the banking customer services |
| title_full |
Shohojogi: an automated Bengali voice chat system for the banking customer services |
| title_fullStr |
Shohojogi: an automated Bengali voice chat system for the banking customer services |
| title_full_unstemmed |
Shohojogi: an automated Bengali voice chat system for the banking customer services |
| title_sort |
shohojogi: an automated bengali voice chat system for the banking customer services |
| publisher |
Brac University |
| publishDate |
2023 |
| url |
http://hdl.handle.net/10361/20117 |
| work_keys_str_mv |
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