An assessment of the digital transformation of Mercantile Bank Limited
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.
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| Format: | Internship report |
| Język: | English |
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Brac University
2024
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| Dostęp online: | http://hdl.handle.net/10361/23410 |
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10361-234102024-06-13T21:10:18Z An assessment of the digital transformation of Mercantile Bank Limited Sami, Md. Asif Iqbal Shuvo, Shihab Kabir Brac Business School, Brac University Digital transformation Customer satisfaction Operational efficiency Cost reduction IT infrastructure Privacy concerns Banks and banking--Technological innovations. Banks and banking--Bangladesh. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. Cataloged from the PDF version of the internship report. Includes bibliographical references (pages 48-49). This report aims to provide a comprehensive analysis of the digital transformation efforts of Mercantile Bank Limited (MBL) and their impact on the bank's performance and customers. The results indicate that MBL has made remarkable strides in its digital transformation journey by implementing various digital offerings, such as i-banking, MBL Rainbow, and online banking. These initiatives have resulted in increased customer satisfaction, improved operational efficiency, and reduced costs. However, the report highlights the challenges faced by MBL, including the need for more significant investments in IT infrastructure and addressing privacy concerns. The report concludes that MBL has made progress in its digital transformation journey, but there is still significant room for improvement. To remain competitive, MBL must continue to invest in technology and enhance its digital capabilities. Furthermore, the report provides recommendations for MBL and other banks planning to embark on a digital transformation journey. Md. Asif Iqbal Sami B. Business Administration 2024-06-13T04:30:39Z 2024-06-13T04:30:39Z 2023 2023-01 Internship report ID 18104207 http://hdl.handle.net/10361/23410 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 49 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Digital transformation Customer satisfaction Operational efficiency Cost reduction IT infrastructure Privacy concerns Banks and banking--Technological innovations. Banks and banking--Bangladesh. |
| spellingShingle |
Digital transformation Customer satisfaction Operational efficiency Cost reduction IT infrastructure Privacy concerns Banks and banking--Technological innovations. Banks and banking--Bangladesh. Sami, Md. Asif Iqbal An assessment of the digital transformation of Mercantile Bank Limited |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. |
| author2 |
Shuvo, Shihab Kabir |
| author_facet |
Shuvo, Shihab Kabir Sami, Md. Asif Iqbal |
| format |
Internship report |
| author |
Sami, Md. Asif Iqbal |
| author_sort |
Sami, Md. Asif Iqbal |
| title |
An assessment of the digital transformation of Mercantile Bank Limited |
| title_short |
An assessment of the digital transformation of Mercantile Bank Limited |
| title_full |
An assessment of the digital transformation of Mercantile Bank Limited |
| title_fullStr |
An assessment of the digital transformation of Mercantile Bank Limited |
| title_full_unstemmed |
An assessment of the digital transformation of Mercantile Bank Limited |
| title_sort |
assessment of the digital transformation of mercantile bank limited |
| publisher |
Brac University |
| publishDate |
2024 |
| url |
http://hdl.handle.net/10361/23410 |
| work_keys_str_mv |
AT samimdasifiqbal anassessmentofthedigitaltransformationofmercantilebanklimited AT samimdasifiqbal assessmentofthedigitaltransformationofmercantilebanklimited |
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1814309666829631488 |