Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.
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| Idioma: | English |
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Brac University
2024
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| Accés en línia: | http://hdl.handle.net/10361/23659 |
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10361-236592024-07-03T21:02:17Z Evaluation of customer satisfaction of Shahjalal Islami Bank PLC Suzana, Sazia Afrin Hasan, Najmul Brac Business School, Brac University Shahjalal Islamic Bank Limited Public limited company Customer satisfaction Islami banking Consumer satisfaction Banks and banking--Bangladesh Banks and banking--Religious aspects--Islam This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024. Cataloged from the PDF version of the internship report. Includes bibliographical references (page 44). Shahjalal Islamic Bank Limited (SJIBL), a well-known Islamic bank in Bangladesh that was established on May 10, 2001, is dedicated to providing high-quality services that are consistent with the principles of Islamic banking. This report details my internship at SJIBL, with an emphasis on the general banking area. The primary goal is to present a general banking activities, which include customer satisfaction, deposit and savings products, and retail loan services. The document also describes my roles and responsibilities at Shahjalal Islami Bank over the three-month period. This research offers a thorough examination of customer satisfaction at SJIBL. A mixed methods strategy is used in this study, integrating quantitative and qualitative research techniques and was given a structured questionnaire at SJIBL's Darus Salam Road branch in Dhaka using systematic random sampling. The questionnaire was developed from recognized customer satisfaction frameworks. Concurrently, ten-minute qualitative interviews were carried out with several client segments to obtain detailed understanding of relationship management and service experience standards. Shahjalal Bank's customer satisfaction can be viewed holistically thanks to this integrated technique, which also highlights areas for improvement. Sazia Afrin Suzana B. Business Administration 2024-07-03T09:50:01Z 2024-07-03T09:50:01Z ©2024 2024-03 Internship report ID 19304047 http://hdl.handle.net/10361/23659 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 60 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Shahjalal Islamic Bank Limited Public limited company Customer satisfaction Islami banking Consumer satisfaction Banks and banking--Bangladesh Banks and banking--Religious aspects--Islam |
| spellingShingle |
Shahjalal Islamic Bank Limited Public limited company Customer satisfaction Islami banking Consumer satisfaction Banks and banking--Bangladesh Banks and banking--Religious aspects--Islam Suzana, Sazia Afrin Evaluation of customer satisfaction of Shahjalal Islami Bank PLC |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024. |
| author2 |
Hasan, Najmul |
| author_facet |
Hasan, Najmul Suzana, Sazia Afrin |
| format |
Internship report |
| author |
Suzana, Sazia Afrin |
| author_sort |
Suzana, Sazia Afrin |
| title |
Evaluation of customer satisfaction of Shahjalal Islami Bank PLC |
| title_short |
Evaluation of customer satisfaction of Shahjalal Islami Bank PLC |
| title_full |
Evaluation of customer satisfaction of Shahjalal Islami Bank PLC |
| title_fullStr |
Evaluation of customer satisfaction of Shahjalal Islami Bank PLC |
| title_full_unstemmed |
Evaluation of customer satisfaction of Shahjalal Islami Bank PLC |
| title_sort |
evaluation of customer satisfaction of shahjalal islami bank plc |
| publisher |
Brac University |
| publishDate |
2024 |
| url |
http://hdl.handle.net/10361/23659 |
| work_keys_str_mv |
AT suzanasaziaafrin evaluationofcustomersatisfactionofshahjalalislamibankplc |
| _version_ |
1814308096608043008 |