Customer Services of BRAC Bank Limited at Banani Branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.
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| Formatua: | Internship report |
| Hizkuntza: | English |
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BRAC University
2014
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| Sarrera elektronikoa: | http://hdl.handle.net/10361/3208 |
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10361-32082019-09-30T03:38:58Z Customer Services of BRAC Bank Limited at Banani Branch Faisal, Kazi Golam Ahmed, Dr. Salehuddin Perveen, Musarrat BRAC Business School, BRAC University Business administration Customer service This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. Cataloged from PDF version of Internship report. Includes bibliographical references (page 61). A bank is a financial institution that brings together depositors and borrowers for giving/receiving surplus and deficit funds respectively. The objective of a bank is to make a profit while acting as a middle man between the above mentioned parties. In the present situation of the banking sector is walking with competitive advantage, inspired way, just like a panorama of a race to reach the leading position of the banking. Most of the bank now concentrates of marketing feasibility to earn and generate opportunity to hold existing to keep loyal customers, in the business humanity believed that loyal customers increase the forthcoming gainful revenue. In this report I am trying to focus about the wide consumer expectation, perception and its implementation possibility for the BRAC Bank Limited to overcome the all kinds of customer objections for the service failure and weakness. First part of this report is based on the introduction which includes topics like origin, objective, background, methodology, limitation of the study. Basically it defines the way and background of the study to prepare the report. In the next part of the report highlights a brief background of BRAC Bank Limited, with their mission, vision, objective, business strategies. And also providing a brief summary of all retail product and services offered by the BRAC Bank Limited. Next part is basically about the tasks done by me during the internship. A questionnaire was used to collect data from the Local clients, regarding services and solutions that are offered by the institution to its customers. Data from surveys and interviews of the Bank’s customers have been used to investigate clients' views regarding the quality and standard of the services; to identify the gaps between the services that clients want and to suggest ways of improving the services. These data were analyzed using different statistical software’s like SPSS and MS-Excel. This report is also consists of all the findings of the report provided with some recommendation in order to improve customer service quality as well as customer satisfaction level based on the observation and work experience during internship period. Kazi Golam Faisal B. Business Administration 2014-05-06T09:25:34Z 2014-05-06T09:25:34Z 2014 2014-04-30 Internship report ID 10104072 http://hdl.handle.net/10361/3208 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 64 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration Customer service |
| spellingShingle |
Business administration Customer service Faisal, Kazi Golam Customer Services of BRAC Bank Limited at Banani Branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. |
| author2 |
Ahmed, Dr. Salehuddin |
| author_facet |
Ahmed, Dr. Salehuddin Faisal, Kazi Golam |
| format |
Internship report |
| author |
Faisal, Kazi Golam |
| author_sort |
Faisal, Kazi Golam |
| title |
Customer Services of BRAC Bank Limited at Banani Branch |
| title_short |
Customer Services of BRAC Bank Limited at Banani Branch |
| title_full |
Customer Services of BRAC Bank Limited at Banani Branch |
| title_fullStr |
Customer Services of BRAC Bank Limited at Banani Branch |
| title_full_unstemmed |
Customer Services of BRAC Bank Limited at Banani Branch |
| title_sort |
customer services of brac bank limited at banani branch |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/3208 |
| work_keys_str_mv |
AT faisalkazigolam customerservicesofbracbanklimitedatbananibranch |
| _version_ |
1814307163831533568 |