Satisfaction with food services: insights from a college cafeteria
This article was published in the Journal of Foodservice Business Research[©2007 Taylor & Francis Online] and the definite version is available at : http://doi.org/10.1300/J369v10n02_04 The Journal's website is at: http://www.tandfonline.com/doi/abs/10.1300/J369v10n02_04
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© 2007 Taylor & Francis Online
2016
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| Rochtain ar líne: | http://hdl.handle.net/10361/5469 http://doi.org/10.1300/J369v10n02_04 |
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10361-5469 |
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10361-54692016-12-04T08:34:26Z Satisfaction with food services: insights from a college cafeteria Andaleeb, Syed Saad Caskey, Ame Food service Satisfaction Food quality Price Employee behavior This article was published in the Journal of Foodservice Business Research[©2007 Taylor & Francis Online] and the definite version is available at : http://doi.org/10.1300/J369v10n02_04 The Journal's website is at: http://www.tandfonline.com/doi/abs/10.1300/J369v10n02_04 College students' food service needs is an important area that needs more research. While the importance of offering quality education is paramount, for many colleges that are embattled in their quest to retain students, attention to food services can be important. Administrators must, therefore, consider the total offering which includes food services. This study examines college students' satisfaction with their food service establishments. A model was built from available information and tested using data from a survey conducted at a college in northwestern Pennsylvania. The results suggest that the three most important variables that explain student satisfaction include staff behavior, food quality, and price. Other significant variables include atmosphere, responsiveness, and cleanliness. Attention to these variables could enable those in charge of food services to deliver greater value and satisfaction to enhance students' overall educational experience. Published 2016-06-20T12:43:27Z 2016-06-20T12:43:27Z 2007 Article Andaleeb, S. S. and Caskeya, A. (2007). Satisfaction with food services: insights from a college cafeteria. Journal of Foodservice Business Research, 10(2), 51–65. http://doi.org/10.1300/J369v10n02_04 http://hdl.handle.net/10361/5469 http://doi.org/10.1300/J369v10n02_04 en http://www.tandfonline.com/doi/abs/10.1300/J369v10n02_04 © 2007 Taylor & Francis Online |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Food service Satisfaction Food quality Price Employee behavior |
| spellingShingle |
Food service Satisfaction Food quality Price Employee behavior Andaleeb, Syed Saad Caskey, Ame Satisfaction with food services: insights from a college cafeteria |
| description |
This article was published in the Journal of Foodservice Business Research[©2007 Taylor & Francis Online] and the definite version is available at : http://doi.org/10.1300/J369v10n02_04 The Journal's website is at: http://www.tandfonline.com/doi/abs/10.1300/J369v10n02_04 |
| format |
Article |
| author |
Andaleeb, Syed Saad Caskey, Ame |
| author_facet |
Andaleeb, Syed Saad Caskey, Ame |
| author_sort |
Andaleeb, Syed Saad |
| title |
Satisfaction with food services: insights from a college cafeteria |
| title_short |
Satisfaction with food services: insights from a college cafeteria |
| title_full |
Satisfaction with food services: insights from a college cafeteria |
| title_fullStr |
Satisfaction with food services: insights from a college cafeteria |
| title_full_unstemmed |
Satisfaction with food services: insights from a college cafeteria |
| title_sort |
satisfaction with food services: insights from a college cafeteria |
| publisher |
© 2007 Taylor & Francis Online |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/5469 http://doi.org/10.1300/J369v10n02_04 |
| work_keys_str_mv |
AT andaleebsyedsaad satisfactionwithfoodservicesinsightsfromacollegecafeteria AT caskeyame satisfactionwithfoodservicesinsightsfromacollegecafeteria |
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1814307905105559552 |