Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
This article was published in the Journal of Retailing and Consumer Services [© 1998 Published by Elsevier Ltd. ] and the definite version is available at : http://doi.org/10.1016/S0969-6989(97)00072-6 The Journal's website is at: http://www.sciencedirect.com/science/article/pii/S09696989970007...
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| Formato: | Artigo |
| Idioma: | English |
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© 1998 Published by Elsevier Ltd.
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| Acesso em linha: | http://hdl.handle.net/10361/5496 http://doi.org/10.1016/S0969-6989(97)00072-6 |