Customer relationship management: a case study on Mother Horlicks

Customer relationship management: a case study on Mother Horlicks

This dissertation is submitted in partial fulfillment of the requirements for the degree of Masters in Procurement and Supply Management, 2017.

Bibliografski detalji
Glavni autor:	Rahman, Azizur
Daljnji autori:	Kamal, Dr. Yusuf
Format:	Disertacija
Jezik:	English
Izdano:	BRAC Univeristy 2017
Teme:	Customer management Mother Horlicks Customer relation CRM
Online pristup:	http://hdl.handle.net/10361/8461

Similar Items

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
od: Alamgir, Rezwana
Izdano: (2023)

A GoZayaan’s report introducing digitization in customer experience: impacts of automation services to overcome the challenges in streamlining processes
od: Hossain, Sheneen
Izdano: (2024)

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector
od: Ahmed, Al Wakill
Izdano: (2023)

Microsoft Dynamics CRM 2011 step by step /
od: Snyder, Mike
Izdano: (2012)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
od: Debi, Debosmita Roy
Izdano: (2024)

Analyses of the effectiveness of customer relationship management of The City Bank Limited
od: Akter, Masuma
Izdano: (2023)

Robi’s Digital solution analysis and customer relationship management
od: Reza Chowdhury, Sanjida Binte
Izdano: (2023)

The Impact of “communication skills” in building “customer relationship"
od: Chisty, Md Khaza Moenuddin
Izdano: (2020)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
od: Sakib, Saadman
Izdano: (2018)

The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD
od: Masud, Rahnuma
Izdano: (2024)

Evaluation of consumer good product through analysis of quality function deployment and quality factors: A study of Horlicks Bangladesh.
od: Lama, Debendra
Izdano: (2019)

Implementing a customer relationship management framework to improve BRAC's global resource mobilisation efforts
od: Zahan, Sumaiya
Izdano: (2024)

Customer relationship management: A case study on ITS Labtest Bangladesh Ltd.
od: Sultana, Sabia
Izdano: (2015)

How HYD meets the customer expectations and maintains a good relationship with them
od: Shawon, MD. Ariful Haque
Izdano: (2018)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
od: Raisa, Fabeha
Izdano: (2024)

In building strong customer relationship the importance of communication skills
od: Rafat, Md. Hasibul Islam
Izdano: (2021)

Relationship of loyalty programs with customers’ purchase quantity and frequency
od: Islam, Ariful
Izdano: (2024)

Successful customer retention in a week /
od: Smith, Jane
Izdano: (2000)

Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch
od: Momen, MD Moksudul
Izdano: (2024)

Customer’s relationship with general banking of Pubali Bank Limited
od: Dash, Saikat
Izdano: (2022)

ACI foods, analyzing company situation in terms of customer responsiveness
od: Mahjabin, Nusrat
Izdano: (2019)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
od: Bepari, Md. Alamin
Izdano: (2020)

Customer relationship officer’s engagement in learning & development department of BRAC Bank Limited
od: Nayeem, Fabiha Binte
Izdano: (2018)

The effects of digital marketing on customer relationships in Bangladesh
od: Ahmed, Ishtiaq
Izdano: (2017)

GrabSoft’s client relationship management during Covid 19 crisis
od: Amin, Zahra Tayeba
Izdano: (2024)

eCRM and eCRM practices in GrameenPhone and its impact
od: Rahman, Md. Saifur
Izdano: (2011)

Customer-driven services management /
od: Balachandran, S., 1932-
Izdano: (1999)

Identify the roles of customer relationship marketing In merchandising activities of Royal Footwear Limited
od: Islam, Md. Sazibul
Izdano: (2017)

Headcount forecasting for Customer Experience Department in relation to productivity of an employee
od: Faruque, Mohammad Nizam Uddin
Izdano: (2022)

E-commerce and wealth management service
od: Quader, Mohammed Shahedul, i dr.
Izdano: (2010)

Impact of the "A study on how a competitive customer management system creates an impact on increasing the brand image for online food delivery business"
od: Rahman, Md. Maksudur
Izdano: (2022)

Customer relationship with general banking of Al Arafah Islami Bank
od: Mim, Ummay Sauda Alam
Izdano: (2021)

The relationship between customer satisfaction & employee satisfaction
od: Uddin, Riaz
Izdano: (2014)

An overview of customer relationship management (CRM) of ACI Logistics Limited SHWAPNO
od: Rahmatullah, Alisha
Izdano: (2017)

Customer satisfaction on customer service of IFIC Bank limited
od: Mondal, Tanushree
Izdano: (2021)

Enhancing female customers at Daraz Bangladesh
od: Tabassum, Rubaiyat
Izdano: (2018)

Online customer care : applying today's technology to achieve world-class customer interaction /
od: Cusack, Michael, 1955-
Izdano: (1998)

Prospects of new software for candidate relationship management at TallyKhata
od: Upoma, Dilara Afroje
Izdano: (2023)

Recruitment and selection practices at Omera Petroleum Limited
od: Anika, Nusrat Jahan
Izdano: (2021)

Analysis of Grameenphone churn customers
od: Rahman, Asif
Izdano: (2017)