A study on service level of DIGICON Technologies Ltd.
This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017.
| Glavni avtor: | |
|---|---|
| Drugi avtorji: | |
| Format: | Internship report |
| Jezik: | English |
| Izdano: |
BRAC Univeristy
2017
|
| Teme: | |
| Online dostop: | http://hdl.handle.net/10361/8584 |
| id |
10361-8584 |
|---|---|
| record_format |
dspace |
| spelling |
10361-85842019-09-30T03:20:46Z A study on service level of DIGICON Technologies Ltd. Rafi, Abdullah Tahmid Shahjahan, Tanjina BRAC Business School, BRAC University DIGICON Technologies Ltd. Marketing This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 47-49). This report not only gives an overall view and prospect of DIGICON Technologies ltd covering from running business processes, organizational structure to the clients but also looks into the Business Process Outsourcing Sector. Besides it follows an in-depth analysis backed by survey which tries to reveal the service level of DIGICON technologies ltd. DIGICON Technologies ltd can also be regarded as one of the three business ventures of DIGICON while the other two ventures of DIGICON are DIGICON Global Service and DigiLearn. Despite of starting its operations in Bangladesh in 2010, DIGICON Technologies ltd has become popular in the BPO industry within a very short span of time. Call Center, Payroll, and Manning (Manpower Hiring for Organizations) are the primary services of DIGICON. Here cost effective offering, better monitoring and better service are what made DIGICON Technologies famous among the business organizations. On the other hand, the outstanding performance of DIGICON presented the BPO industry as an attractive sector to invest in as a result competition keeps rising like any other sector. Throughout this report it is precisely mentioned how DIGICON survived all the way with dignity along with the list of the clients with whom DIGICON is rolling the business. This report is also followed by a survey in order to assess the service, DIGICON is providing to two of its major clients e.g. Grameenphone and Airtel concentrating mostly on the customer service portion. Abdullah Tahmid Rafi B. Business Administration 2017-12-10T07:56:06Z 2017-12-10T07:56:06Z 2017 2017-04-24 Internship report ID 14104178 http://hdl.handle.net/10361/8584 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 71 pages application/pdf BRAC Univeristy |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
DIGICON Technologies Ltd. Marketing |
| spellingShingle |
DIGICON Technologies Ltd. Marketing Rafi, Abdullah Tahmid A study on service level of DIGICON Technologies Ltd. |
| description |
This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Shahjahan, Tanjina |
| author_facet |
Shahjahan, Tanjina Rafi, Abdullah Tahmid |
| format |
Internship report |
| author |
Rafi, Abdullah Tahmid |
| author_sort |
Rafi, Abdullah Tahmid |
| title |
A study on service level of DIGICON Technologies Ltd. |
| title_short |
A study on service level of DIGICON Technologies Ltd. |
| title_full |
A study on service level of DIGICON Technologies Ltd. |
| title_fullStr |
A study on service level of DIGICON Technologies Ltd. |
| title_full_unstemmed |
A study on service level of DIGICON Technologies Ltd. |
| title_sort |
study on service level of digicon technologies ltd. |
| publisher |
BRAC Univeristy |
| publishDate |
2017 |
| url |
http://hdl.handle.net/10361/8584 |
| work_keys_str_mv |
AT rafiabdullahtahmid astudyonservicelevelofdigicontechnologiesltd AT rafiabdullahtahmid studyonservicelevelofdigicontechnologiesltd |
| _version_ |
1814309478028279808 |