Customer satisfaction level of Standard Bank Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.
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| Μορφή: | Internship report |
| Γλώσσα: | English |
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BRAC University
2018
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| Διαθέσιμο Online: | http://hdl.handle.net/10361/8951 |
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10361-89512019-09-30T04:29:57Z Customer satisfaction level of Standard Bank Limited Anjum, Sabab Al Habib, Dr. Md. Mamun BRAC Business School, BRAC University Commercial banks Customer satisfaction Standard Bank Limited This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 25). In 21st century, banks are the base of the development of any economy. A growing economy like Bangladesh is no different. Like any other developing countries new business opportunities are being created every day. Every two weeks we see a major new product or service. The global market of finance is now vibrant more than any other time. To use this situation as an opportunity intense researches are required. To make these possible, huge amounts of data is needed. Gathering data now a day has become easy in technical a sense. But, nothing compares to the accuracy of data straight from the field. As a matter of fact I got the opportunity to do a very brief survey on customer satisfaction of Standard Bank Limited Mohakhali branch. The survey was done when I was doing my internship program as a part of my academic requirement and completion of my BBA program from BRAC University. This report is based on the three month internship program I completed from Standard Bank Limited. The focus of this report goes mostly to the customer satisfaction level of the particular branch (Mohakhali branch) of Standard Bank Limited I worked and gathered data from. All the other information and corporate backgrounds are presented to shed light on the survey field and its data analysis. Company backgrounds, list of products, company organogram kept brief intentionally as they are available in SBL website to make this report more relevant. I learned so many things about banking in this short period internship that I am grateful. The things I learned from this internship are included and used in preparation of this report and the survey. During internship program I realized that every employee in Mohakhali branch of SBL is a reflection of professionalism, manner, punctuality and humanity. SBL always offers new and better products (deposit & loan), services (SMS banking, account statement and others) to their customers for being the right partner, being passionate about customer’s success and serving them with quality services. Sabab Al Anjum B. Business Administration 2018-01-08T03:33:35Z 2018-01-08T03:33:35Z 2017 2017-08-30 Internship report ID 11304080 http://hdl.handle.net/10361/8951 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 25 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Commercial banks Customer satisfaction Standard Bank Limited |
| spellingShingle |
Commercial banks Customer satisfaction Standard Bank Limited Anjum, Sabab Al Customer satisfaction level of Standard Bank Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Habib, Dr. Md. Mamun |
| author_facet |
Habib, Dr. Md. Mamun Anjum, Sabab Al |
| format |
Internship report |
| author |
Anjum, Sabab Al |
| author_sort |
Anjum, Sabab Al |
| title |
Customer satisfaction level of Standard Bank Limited |
| title_short |
Customer satisfaction level of Standard Bank Limited |
| title_full |
Customer satisfaction level of Standard Bank Limited |
| title_fullStr |
Customer satisfaction level of Standard Bank Limited |
| title_full_unstemmed |
Customer satisfaction level of Standard Bank Limited |
| title_sort |
customer satisfaction level of standard bank limited |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/8951 |
| work_keys_str_mv |
AT anjumsababal customersatisfactionlevelofstandardbanklimited |
| _version_ |
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