The heart of change : real-life stories of how people change their organizations - Kotter, John P., 1947-; Cohen, Dan S. (Boston, Mass. : Harvard Business School Press, 2002)
Introduction : the heart of change -- Increase urgency -- Build the guiding team -- Get the vision right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make change stick -- Conclusion : we see, we feel, we change.
Includes index.
Keywords: Organizational change