01805nam a2200301 a 4500 15117863 130113s2008 njua b 001 0 eng d 2007051409 9780470180020 (cloth : alk. paper) DLC DLC DLC BD-DhAAL 352.3/57 22 Niven, Paul R. Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. 2nd ed. Hoboken, N.J. : J. Wiley & Sons, Inc., c2008. xvii, 365 p. : ill. ; 23 cm. Includes bibliographical references and index. Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. 00026504 Total quality management in government. Administrative agencies Management Evaluation. Nonprofit organizations Management Evaluation. Benchmarking (Management) Performance standards. Organizational effectiveness Measurement. Ayesha Abed Library General Shelf. 13112 13112 0 0 ddc 0 352_357000000000000_NIV 0 21826 BRACUL JPGSPH GEN 2013-01-21 Trim Education 3940.00 0 352.357 NIV 3060026504 2013-01-21 1 2013-01-21 BK