Cita APA (7th ed.)

Balachandran, S. (1999). Customer-driven services management. Response Books.

Cita Chicago (17th ed.)

Balachandran, S. Customer-driven Services Management. New Delhi ; Thousand Oaks, Calif.: Response Books, 1999.

Cita MLA (8th ed.)

Balachandran, S. Customer-driven Services Management. Response Books, 1999.