01183nam a2200301 a 4500 2600241 090618s1998 wiua b 001 0 eng d \\\97046441 0873893832 (alk. paper) 8174890076 DLC DLC DLC 658.8/12 21 Cusack, Michael, 1955- Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack. Milwaukee, Wis. : ASQ Quality Press ; India : Infotec Standards, c1998. xiv, 265 p. : ill. ; 26 cm. Includes bibliographical references (p. 257-258) and index. 00011670 Customer services Management. Teleshopping. Customer relations. Internet marketing. Internet advertising. Business enterprises Computer networks. Consumer satisfaction. Ayesha Abed Library General shelf 1563 1563 0 0 ddc 0 658_812000000000000_CUS 0 1438 BRACUL BRACUL GEN 2009-06-28 0 658.812 CUS 3010011670 2009-06-28 1 2009-06-28 BK