00961nam a2200253 a 4500 13466871 090614s2003 nyu 000 0 eng d 2004296314 0688169813 (alk. paper) B@L B@L OMP BKL ONU EYE WRJ DLC 158.2 22 Blanchard, Kenneth H. The one minute apology : a powerful way to make things better / Ken Blanchard and Margret McBride. 1st ed. New York, India : William Morrow, Harper Collins publisher, c2003. xi, 114 ; 22 cm. 00013319 Apologizing. Leadership. McBride, Margret. Ayesha Abed Library General Shelf. 1 1651 1651 0 4 ddc 0 158_200000000000000_BLA 0 1516 BRACUL BRACUL GEN 2009-06-28 203.40 5 7 158.2 BLA 3010013319 2019-04-09 2019-03-24 1 2009-06-28 BK Koha Inventory 2020