01214nam a2200277 a 4500 1684259 090615s1999 ii a b 001 0 eng d 99011084 0761993053 (US-HB) 0761993061 (US-PB) 8170367697 (India-HB) 8170367700 (India-PB) DLC DLC DLC 658.4/013 21 Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932- Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy. New Delhi ; Thousand Oaks, CA : Sage Publications, c1999. 226 p. : ill. ; 23 cm. Includes bibliographical references and index. 00011932 Total quality management. Consumer satisfaction. Ayesha Abed Library General Shelf. 1659 1659 0 4 ddc 0 658_401300000000000_MUR 0 1524 BRACUL BRACUL GEN 2009-06-28 225.00 0 658.4013 MUR 3010011932 2009-06-28 1 450.00 2009-06-28 BK Koha Inventory 2020 0 0 ddc 0 658_401300000000000_MUR 0 43238 SCL SCL GEN 2000-01-18 0 658.4013 MUR 3020002662 2014-07-17 2 2014-07-17 BK