01189nam a2200313 a 4500 1106 BD-DhAAL 20150205100035.0 150205s1996 nyua b 001 0 eng 95052139 0527763128 (Quality Resources) 0814403271 (AMACOM) DLC DLC DLC BD-DhAAL HD58.9 .B76 1996 658.8/12 20 Brown, Mark Graham. 7968 Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown. New York : Quality Resources : Distributed by AMACOM Books c1996. ix, 198 p. : ill. ; 23 cm. Includes bibliographical references (p. 193-194) and index. 1106 Organizational effectiveness Evaluation. 7969 Industrial efficiency Evaluation. 7970 Customer services Evaluation. 7971 Job satisfaction Evaluation. 7972 ddc BK 33587 33587 0 0 ddc 0 658_812000000000000_BRO 0 52468 SCL SCL GEN 2015-02-05 0 658.812 BRO 3020001106 2015-02-05 1 2015-02-05 BK