01446nam a2200325 a 4500 3849 BD-DhAAL 20150301110510.0 150301s1995 flua b 001 0 eng 94046630 8175140135 TOC eng TOC ANL:NR BD-DhAAL HF5549 .P4553 1995 HF5549 .P477 1995 658.3 20 Petrick, Joseph A., 1946- 8864 Total quality in managing human resources / by Joseph A. Petrick, Diana S. Furr. Managing human resources Delray Beach, Fl. : St. Lucie Press, 1995. xviii, 370 p. : ill. ; 24 cm. St. Lucie Press total quality series Includes bibliographical references and index. 1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases. 3849 Personnel management. 8865 Total quality management. 8848 Furr, Diana S. 8866 ddc BK 33827 33827 0 0 ddc 0 658_300000000000000_PET 0 52814 SCL SCL GEN 2015-03-01 900.00 0 658.3 PET 3020003849 2015-03-01 1 2015-03-01 BK