01961nam a22003734a 4500 29525 BD-DhAAL 20251106113722.0 150809s2005 nju 001 0 eng 2004027960 0471716758 (cloth) DLC DLC DLC BD-DhAAL pcc HF5415.5 .P45 2005 658.812 22 Pelletier, Ray, 1948- 13582 It's all about service : how to lead your people to care for your customers / Ray Pelletier. Hoboken, N.J. : John Wiley & Sons, Inc., c2005. xxiv, 232 pages ; 24 cm. Includes index. It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring. 29525 Customer relations. 13583 Interpersonal relations. 13584 Leadership. 13585 Teams in the workplace. 8445 Employee empowerment. 5583 Table of contents only http://www.loc.gov/catdir/toc/ecip054/2004027960.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004027960-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004027960-d.html ddc BK 35176 35176 0 0 ddc 0 658_812000000000000_PEL 0 55147 BRACUL BRACUL GEN 2015-08-09 BRAC Institute of Language (BIL) 0 658.812 PEL 3010029525 2015-08-09 1 2015-08-09 BK Transferred from BIL to BRACUL on 06/06/22 0 0 ddc 0 658_812000000000000_PEL 0 55175 BRACUL BRACUL GEN 2015-08-11 BRAC Institute of Language (BIL) 0 658.812 PEL 3010029539 2015-08-11 2 2015-08-11 BK Transferred from BIL to BRACUL on 06/06/22