05705nam a22005894a 4500 31377 BD-DhAAL 20211128155752.0 161024s2013 nyua b 001 0 eng 37867 37867 2011051073 9781259026812 1259026817 9780078112058 (alk. paper) 0078112052 DLC eng DLC YDXCP BTCTA C#P CDX DLC BD-DhAAL HD9980.5 .Z45 2013 658.8 23 Zeithaml, Valarie A. 20665 Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. 6th ed. New York : McGraw-Hill Irwin, c2013. xxxii, 642 p. : ill. ; 26 cm.cm. Includes bibliographical references and index. 31377, 31378, 31379, 31380, 31381, 31382, 31383, 31384, 31385, 31386, 31387, 31388, 31389, 31390, 31391, 31392, 31393, 31394,31395, 31396 Service industries Marketing. 20666 Customer services. 20667 Marketing. 20668 Business & finance. 43230 Bitner, Mary Jo. 20669 Gremler, Dwayne D. 20670 ddc BK 0 0 ddc 0 658_800000000000000_ZEI 0 59721 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 2 20 658.8 ZEI 3010031390 2019-04-03 2017-09-18 14 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59722 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 6 48 658.8 ZEI 3010031386 2021-12-15 2020-03-16 10 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59723 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 4 32 658.8 ZEI 3010031391 2023-05-08 2023-05-08 15 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59724 SCL SCL GEN 2016-09-25 Trim Education 810.00 4 42 658.8 ZEI 3010031383 2021-09-09 2020-03-16 7 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59725 SCL SCL GEN 2016-09-25 Trim Education 810.00 2 26 658.8 ZEI 3010031394 2019-04-03 2018-09-17 18 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59726 SCL SCL GEN 2016-09-25 Trim Education 810.00 3 31 658.8 ZEI 3010031393 2019-08-24 2019-08-19 17 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59727 SCL SCL GEN 2016-09-25 Trim Education 810.00 4 26 658.8 ZEI 3010031384 2020-01-21 2019-11-11 8 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59728 SCL SCL GEN 2016-09-25 Trim Education 810.00 2 26 658.8 ZEI 3010031379 2019-04-03 2018-09-17 3 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59729 BRACUL BRACUL PROC 2016-09-25 Trim Education 810.00 2 33 658.8 ZEI 3010031385 2019-04-03 2017-09-12 9 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59730 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 3 25 658.8 ZEI 3010031378 2019-04-03 2017-12-09 2 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59731 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 3 39 658.8 ZEI 3010031387 2019-04-03 2018-09-18 11 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59732 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 6 59 658.8 ZEI 3010031395 2023-06-05 2023-02-28 19 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59733 SCL SCL GEN 2016-09-25 Trim Education 810.00 4 23 658.8 ZEI 3010031377 2019-04-03 2018-09-30 1 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59734 SCL SCL GEN 2016-09-25 Trim Education 810.00 4 69 658.8 ZEI 3010031389 2020-01-12 2019-10-28 13 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59735 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 2 36 658.8 ZEI 3010031380 2019-04-03 2018-09-23 4 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59736 SCL SCL GEN 2016-09-25 Trim Education 810.00 2 28 658.8 ZEI 3010031392 2021-10-13 2020-02-11 16 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59737 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 3 26 658.8 ZEI 3010031396 2019-04-03 2018-09-24 20 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59738 BRACUL BRACUL GEN 2016-09-25 Trim Education 810.00 2 14 658.8 ZEI 3010031388 2019-04-03 2017-10-22 12 810.00 2016-09-25 BK 0 0 ddc 0 658_800000000000000_ZEI 0 59739 SCL SCL GEN 2016-09-25 Trim Education 810.00 2 35 658.8 ZEI 3010031381 2019-04-03 2017-09-12 5 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22 0 0 ddc 0 658_800000000000000_ZEI 0 59740 SCL SCL GEN 2016-09-25 Trim Education 810.00 5 81 658.8 ZEI 3010031382 2020-02-24 2019-02-25 6 810.00 2016-09-25 BK Transferred from BRACUL to SCL on 08/08/22