01158nam a2200313 a 4500 31529 BD-DhAAL 20170105115457.0 170105s1999 nyua 000 0 eng 98033346 9780143118442 (this pbk.) 01402.8852X (previous pbk.) 0670883395 (alk. paper) DLC DLC DLC BD-DhAAL BF637.C45 S78 1999 158.2 21 Stone, Douglas, 1958- 20883 Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. New York, N.Y. : Viking, 1999. xxxiii, 315 p. : ill. ; 22 cm. BIGD 31529 Interpersonal communication. 20884 Interpersonal communication Case studies. 20885 Patton, Bruce. 20886 Heen, Sheila. 20887 ddc BK 37918 37918 0 0 ddc 0 158_200000000000000_STO 0 59890 IGS IGS GEN 2016-09-26 Riza Enterprises 1100.00 2 11 158.2 STO 3010031529 2020-01-19 2020-01-15 1 1100.00 2016-09-26 BK