01714nam a2200361 i 4500 32611 BD-DhAAL 20211129101153.0 180116t2012 enka b 001 0 eng 39033 39033 2016373440 2012008747 9780273740483 (pbk.) DLC eng rda DLC BD-DhAAL pcc HD9980.5 .J647 2012 658 23 Johnston, Robert, 1953- 24846 Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. Fourth edition. Harlow, Essex, England ; New York : Pearson, c2012. xxii, 462 pages : color illustrations ; 27 cm Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Includes bibliographical references and index. AAL Development Book Agency 32611 Service industries Management. 24847 Business & finance. 43261 Clark, Graham, 1949- 24848 Shulver, Michael. 24849 Ayesha Abed Library General Stacks ddc BK 0 0 ddc 0 658_000000000000000_JOH 0 62624 BRACUL BRACUL GEN 2018-01-14 Development Book Agency 7450.00 0 658 JOH 3010032611 2018-01-14 1 7450.00 2018-01-14 BK 0 0 ddc 0 658_000000000000000_JOH 0 62625 BRACUL BRACUL GEN 2018-01-14 Development Book Agency 7450.00 0 658 JOH 3010032612 2018-01-14 2 7450.00 2018-01-14 BK