Crucial conversations : tools for talking when stakes are high - Patterson, Kerry, 1946-; Grenny, Joseph; McMillan, Ron; Switzler, Al (New York : McGraw-Hill, 2012)
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Includes bibliographical references (page 31) and index.
AAL
BRAC Institute of Language (BIL)
Keywords: Interpersonal communication; Interpersonal relations