02203nam a2200409 a 4500 32821 BD-DhAAL 20180227153000.0 180227t2012 nyu b 001 0 eng 39137 39137 2011026451 9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071772204 (eISBN) DLC DLC DLC BD-DhAAL pcc BF637.C45 C78 2012 153.6 23 Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. Second edition New York : McGraw-Hill, c2012. xviii, 244 pages ; 24 cm. Includes bibliographical references (page 31) and index. What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. AAL BRAC Institute of Language (BIL) 32821 Interpersonal communication. 25040 Interpersonal relations. 25041 Patterson, Kerry, 1946- 25042 Grenny, Joseph 25043 McMillan, Ron 25044 Switzler, Al 25045 Ayesha Abed Library General Stacks ddc BK 0 0 ddc 0 153_600000000000000_CRU 0 62761 BRACUL BRACUL GEN 2018-02-27 BRAC Institute of Language (BIL) 8 112 153.6 CRU 3010032821 2026-06-02 2026-02-05 2026-02-05 1 2018-02-27 BK