Total quality in research and development - McLaughlin, Gregory C. (Delray Beach, Fla. : St. Lucie Press ; New Delhi : Vanity Books International, 1998)
Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.
Includes glossary.
Includes bibliographical references and index.
Keywords: Research; Total quality management