01285nam a2200265 a 4500 682743 100920s1998 flua b 001 0 eng d 95198718 8175140305 1884015026 MoSPC MoSPC DLC DB-DhAAL 658.5/7 20 McLaughlin, Gregory C. Total quality in research and development / Gregory C. McLaughlin. Delray Beach, Fla. : St. Lucie Press ; New Delhi : Vanity Books International, c1998. xv, 256 p. : ill. ; 24 cm. Includes glossary. Includes bibliographical references and index. 00010486 Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E. Research. Total quality management. Ayesha Abed Library General Shelf. 9499 9499 0 0 ddc 0 658_570000000000000_MCL_1998 0 11918 BRACUL BRACUL GEN 2010-09-21 0 658.57 MCL 3010010486 2010-09-21 1 2010-09-21 BK