Cita APA (7a ed.)

Judith W. Kincaid. Customer Relationship Management: Getting It Right! (1.). Pearson India.

Cita Chicago Style (17a ed.)

Judith W. Kincaid. Customer Relationship Management: Getting It Right! 1. Pearson India.

Cita MLA (8a ed.)

Judith W. Kincaid. Customer Relationship Management: Getting It Right! 1. Pearson India.

Precaución: Estas citas no son 100% exactas.