Rajesh K. Tyagi; Praveen Gupta. Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement (1.). Pearson India.
Chicagoスタイル(17版)引用形式Rajesh K. Tyagi; Praveen Gupta. Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement. 1. Pearson India.
MLA(8版)引用形式Rajesh K. Tyagi; Praveen Gupta. Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement. 1. Pearson India.
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