APA (7th ed.) Citation

McCaffery. (2013). Systems, Software and Services Process Improvement (1.). Springer Berlin Heidelberg.

Chicago Style (17th ed.) Citation

McCaffery. Systems, Software and Services Process Improvement. 1. Springer Berlin Heidelberg, 2013.

MLA (8th ed.) Citation

McCaffery. Systems, Software and Services Process Improvement. 1. Springer Berlin Heidelberg, 2013.

Warning: These citations may not always be 100% accurate.