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  1. 1
    Online customer care : applying today's technology to achieve world-class customer interaction /
    od Cusack, Michael, 1955-
    Izdano 1998
    Knjiga
  2. 2
    Microsoft Dynamics CRM 2011 step by step /
    od Snyder, Mike
    Izdano 2012
    Includes index.
    Knjiga
  3. 3
    The one to one future : building relationships one customer at a time /
    od Peppers, Don
    Izdano 1997
    "A Currency paperback"--T.p. verso.
    Originally published by Currency Doubleday in 1993.
    Knjiga
  4. 4
    Smarter selling : next generation sales strategies to meet your buyer's needs, every time /
    od Dugdale, Keith
    Izdano 2007
    Knjiga
  5. 5
    English for customer care /
    od Richey, Rosemary
    Izdano 2007
    Knjiga
  6. 6
    Responsible corporate strategy in construction and engineering : "doing the right thing?" /
    od Loosemore, Martin, 1962-
    Izdano 2011
    Knjiga
  7. 7
    Kellogg on branding : the marketing faculty of the Kellogg School of Management /
    Izdano 2005
    Knjiga
  8. 8
    The new marketing conversation : creating and strengthening relationships between buyers and sellers /
    od Stein, Donna Baier
    Izdano 2005
    Includes index.
    Knjiga
  9. 9
    Customer centricity : focus on the right customers for strategic advantage /
    od Fader, Peter
    Izdano 2012
    Previous ed. published under title Wharton executive education customer centricity essentials. c2011.
    Title from title screen.
    Connect to full text.
    Knjiga
  10. 10
    It's all about service : how to lead your people to care for your customers /
    od Pelletier, Ray, 1948-
    Izdano 2005
    Includes index.
    Table of contents only
    Contributor biographical information
    Publisher description
    Knjiga
  11. 11
    Successful help desk management in a week /
    od Chapman, Jacqueline
    Izdano 2000
    Knjiga
  12. 12
    Successful customer retention in a week /
    od Smith, Jane
    Izdano 2000
    Knjiga
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