Matèries dins de la cerca
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  1. 1
    Quality : from customer needs to customer satisfaction /
    per Bergman, Bo, 1943-
    Publicat 1994
    Llibre
  2. 2
    Online customer care : applying today's technology to achieve world-class customer interaction /
    per Cusack, Michael, 1955-
    Publicat 1998
    Llibre
  3. 3
    Supply chain management : strategy, planning, and operation /
    per Chopra, Sunil, 1960-
    Publicat 2004
    Llibre
  4. 4
    Perfect customer care : all you need to get it right first time /
    per Johns, Ted
    Publicat 1994
    Llibre
  5. 5
    Value-directed management : organizations, customers, and quality /
    per Arogyaswamy, Bernard
    Publicat 1993
    Llibre
  6. 6
    The innovator's solution : creating and sustaining successful growth /
    per Christensen, Clayton M.
    Publicat 2003
    Table of contents
    Llibre
  7. 7
    Stop selling, start partnering : the new thinking about finding and keeping customers /
    per Wilson, Larry, 1930-
    Publicat 1994
    Llibre
  8. 8
    Keeping score : using the right metrics to drive world-class performance /
    per Brown, Mark Graham
    Publicat 1996
    Llibre
  9. 9
    Customer-driven services management /
    per Balachandran, S., 1932-
    Publicat 1999
    Llibre
  10. 10
    Telecommunications management. /
    per Jones, Nolan Vincent
    Publicat 2004
    Llibre
  11. 11
    Supply chain management : strategy, planning, and operation /
    per Chopra, Sunil, 1960-
    Publicat 2010
    Llibre
  12. 12
    Services marketing : integrating customer focus across the firm /
    per Zeithaml, Valarie A.
    Publicat 2013
    Llibre
  13. 13
    Marketing, sales and customer services : understanding the theory and practice of selling through service /
    per Watkins, Charley
    Publicat 2002
    Cover title: Marketing, sales & customer service.
    Llibre
  14. 14
    Value-based marketing for bottom-line success : 5 steps to creating customer value /
    per DeBonis, J. Nicholas
    Publicat 2003
    " American marketing association."
    Llibre
  15. 15
    Services marketing : integrating customer focus across the firm /
    per Zeithaml, Valarie A.
    Publicat 2003
    Llibre
  16. 16
    Agile competitors and virtual organizations : strategies for enriching the customer /
    per Goldman, Steven L., 1941-
    Publicat 1995
    Llibre
  17. 17
    ডিমিষ্টিফায়িং সিক্স সিগমা /
    Llibre
  18. 18
    Bank 2.0 : how customer behaviour and technology will change the future of financial services /
    per King, Brett, 1968-
    Publicat 2010
    Llibre
  19. 19
    Services marketing : people, technology, strategy /
    per Lovelock, Christopher H., Wirtz, Jochen
    Publicat 2018
    Indian Subcontinent Adaption
    Includes index.
    Off-Campus Access: User ID and Password Required (send email to University Librarian for user ID and password)
    On-Campus Access: User ID and Password Required (send email to University Librarian for user ID and password)
    Full text available on Pearson Online
    eBook
  20. 20
    Successful help desk management in a week /
    per Chapman, Jacqueline
    Publicat 2000
    Llibre
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