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  1. 1
    Quality : from customer needs to customer satisfaction /
    od Bergman, Bo, 1943-
    Wydane 1994
    Książka
  2. 2
    Online customer care : applying today's technology to achieve world-class customer interaction /
    od Cusack, Michael, 1955-
    Wydane 1998
    Książka
  3. 3
    Supply chain management : strategy, planning, and operation /
    od Chopra, Sunil, 1960-
    Wydane 2004
    Książka
  4. 4
    Perfect customer care : all you need to get it right first time /
    od Johns, Ted
    Wydane 1994
    Książka
  5. 5
    Value-directed management : organizations, customers, and quality /
    od Arogyaswamy, Bernard
    Wydane 1993
    Książka
  6. 6
    The innovator's solution : creating and sustaining successful growth /
    od Christensen, Clayton M.
    Wydane 2003
    Table of contents
    Książka
  7. 7
    Stop selling, start partnering : the new thinking about finding and keeping customers /
    od Wilson, Larry, 1930-
    Wydane 1994
    Książka
  8. 8
    Keeping score : using the right metrics to drive world-class performance /
    od Brown, Mark Graham
    Wydane 1996
    Książka
  9. 9
    Customer-driven services management /
    od Balachandran, S., 1932-
    Wydane 1999
    Książka
  10. 10
    Telecommunications management. /
    od Jones, Nolan Vincent
    Wydane 2004
    Książka
  11. 11
    Supply chain management : strategy, planning, and operation /
    od Chopra, Sunil, 1960-
    Wydane 2010
    Książka
  12. 12
    Services marketing : integrating customer focus across the firm /
    od Zeithaml, Valarie A.
    Wydane 2013
    Książka
  13. 13
    Marketing, sales and customer services : understanding the theory and practice of selling through service /
    od Watkins, Charley
    Wydane 2002
    Cover title: Marketing, sales & customer service.
    Książka
  14. 14
    Value-based marketing for bottom-line success : 5 steps to creating customer value /
    od DeBonis, J. Nicholas
    Wydane 2003
    " American marketing association."
    Książka
  15. 15
    Services marketing : integrating customer focus across the firm /
    od Zeithaml, Valarie A.
    Wydane 2003
    Książka
  16. 16
    Agile competitors and virtual organizations : strategies for enriching the customer /
    od Goldman, Steven L., 1941-
    Wydane 1995
    Książka
  17. 17
    ডিমিষ্টিফায়িং সিক্স সিগমা /
    Książka
  18. 18
    Bank 2.0 : how customer behaviour and technology will change the future of financial services /
    od King, Brett, 1968-
    Wydane 2010
    Książka
  19. 19
    Services marketing : people, technology, strategy /
    od Lovelock, Christopher H., Wirtz, Jochen
    Wydane 2018
    Indian Subcontinent Adaption
    Includes index.
    Off-Campus Access: User ID and Password Required (send email to University Librarian for user ID and password)
    On-Campus Access: User ID and Password Required (send email to University Librarian for user ID and password)
    Full text available on Pearson Online
    E-book
  20. 20
    Successful help desk management in a week /
    od Chapman, Jacqueline
    Wydane 2000
    Książka
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