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  1. 1
    por Mukherjee, Neela
    Publicado 1995
    Libro
  2. 2
    por Lovelock, Christopher H.
    Publicado 2004
    Libro
  3. 3
    por Zeithaml, Valarie A.
    Publicado 2013
    Libro
  4. 4
    por Zeithaml, Valarie A.
    Publicado 2003
    Libro
  5. 5
    Publicado 2011
    Includes statistical tables.
    Libro
  6. 6
    por Maister, David H.
    Publicado 2003
    Originally published: 2001.
    Libro
  7. 7
    Publicado 2003
    Libro
  8. 8
    Publicado 2003
    Libro
  9. 9
    por Johnston, Robert, 1953-
    Publicado 2012
    Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
    Libro
  10. 10
    Publicado 2013
    Includes statistical tables.
    Libro
  11. 11
    Publicado 2019
    Libro
  12. 12
    por Lovelock, Christopher H., Wirtz, Jochen
    Publicado 2018
    Indian Subcontinent Adaption
    Includes index.
    Off-Campus Access: User ID and Password Required (send email to University Librarian for user ID and password)
    On-Campus Access: User ID and Password Required (send email to University Librarian for user ID and password)
    Full text available on Pearson Online
    eBook