Managing quality :

Murthy, D. B. N. 1932-

Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy. - New Delhi ; Thousand Oaks, CA : Sage Publications, c1999. - 226 p. : ill. ; 23 cm.

Includes bibliographical references and index.

0761993053 (US-HB) 0761993061 (US-PB) 8170367697 (India-HB) 8170367700 (India-PB)

99011084

658.4/013