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Perfect customer care :

Johns, Ted.

Perfect customer care : all you need to get it right first time / Ted Johns. - London : UK : Arrow, Random House, 1994. - 198 p. ; 20 cm. - Perfect series. .

ISBN: 184413153x 0712659129 (pbk) :

LCCN: gb 94031755

Dewey Class. No.: 658.812

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