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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, c2012.Edition: Second editionDescription: xviii, 244 pages ; 24 cmISBN:
  • 9780071775304 (hbk. : alk. paper)
  • 0071775307 (hbk. : alk. paper)
  • 9780071771320 (pbk. : alk. paper)
  • 0071771328 (pbk. : alk. paper)
  • 9780071772204 (eISBN)
Subject(s): DDC classification:
  • 153.6 23
LOC classification:
  • BF637.C45 C78 2012
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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Holdings
Item type Current library Home library Call number Copy number Status Date due Barcode Item holds
Book Book Ayesha Abed Library General Stacks Ayesha Abed Library General Stacks 153.6 CRU (Browse shelf(Opens below)) 1 Checked out 19/08/2026 3010032821
Total holds: 0

Includes bibliographical references (page 31) and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

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