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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type:
TextPublication details: New York : McGraw-Hill Irwin, c2013.Edition: 6th edDescription: xxxii, 642 p. : ill. ; 26 cm.cmISBN: - 9781259026812
- 1259026817
- 9780078112058 (alk. paper)
- 0078112052
- 658.8 23
- HD9980.5 .Z45 2013
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 2 | Available | 3010031378 | ||
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Ayesha Abed Library Processing Center | Ayesha Abed Library Processing Center | 658.8 ZEI (Browse shelf(Opens below)) | 9 | Available | 3010031385 | ||
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 10 | Available | 3010031386 | ||
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 11 | Available | 3010031387 | ||
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 12 | Available | 3010031388 | ||
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 14 | Available | 3010031390 | ||
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 15 | Available | 3010031391 | ||
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 19 | Available | 3010031395 | ||
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Savar Campus Library General Stacks | Savar Campus Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 8 | Available | 3010031384 | ||
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Savar Campus Library General Stacks | Savar Campus Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 16 | Available | 3010031392 | ||
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Savar Campus Library General Stacks | Savar Campus Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 17 | Available | 3010031393 | ||
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Savar Campus Library General Stacks | Savar Campus Library General Stacks | 658.8 ZEI (Browse shelf(Opens below)) | 18 | Available | 3010031394 |
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Includes bibliographical references and index.
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