Showing 1 - 2 results of 2 for search 'Bitner, Mary Jo', query time: 0.02s Refine Results
  1. 1
    Services marketing : integrating customer focus across the firm /
    by Zeithaml, Valarie A.
    Published 2003
    Other Authors: “…Bitner, Mary Jo…”
    Book
  2. 2
    Services marketing : integrating customer focus across the firm /
    by Zeithaml, Valarie A.
    Published 2013
    Other Authors: “…Bitner, Mary Jo…”
    Book
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