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    Service operations management : improving service delivery /
    nork Johnston, Robert, 1953-
    Argitaratua 2012
    Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
    Beste egile batzuk: “...Clark, Graham, 1949-...”
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