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  1. 1
    Service Operations Management
    por Johnston, Robert;Clark, Graham;Shulver, Michael;Clark, Graham;Shulver, Michael
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  2. 2
    Service operations management : improving service delivery /
    por Johnston, Robert, 1953-
    Publicado 2012
    Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
    Outros autores: “...Shulver, Michael...”
    Libro
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