-
1Bằng Johnston, Robert;Clark, Graham;Shulver, Michael;Clark, Graham;Shulver, MichaelFull text available on PearsonOff-Campus Access: Athens ID and Password Required
On-Campus Access: No User ID or Password Required
Off-campus access
Điện tử eBook -
2Bằng Johnston, Robert, 1953-Tác giả khác: “…Shulver, Michael…”
Được phát hành 2012Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Sách