General banking and digitalization through the lenses of customer

General banking and digitalization through the lenses of customer

This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2023.

Dades bibliogràfiques
Autor principal:	Tasnuva, Rudainah
Altres autors:	Mazumder, Md. Arif Hossain
Format:	Internship report
Idioma:	English
Publicat:	Brac University 2024
Matèries:	Dhaka Bank Limited General banking Digitalization Customer service Customer satisfaction Service quality Banks and banking > Bangladesh. Consumer satisfaction.
Accés en línia:	http://hdl.handle.net/10361/22702

Ítems similars

Identifying customer satisfaction level of BRAC Bank general banking activities
per: Mahnaz, Samanta
Publicat: (2019)

Customer satisfaction on services of Sonali bank Limited
per: Akib, Ahanak
Publicat: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
per: Alam, Farzana
Publicat: (2022)

Impact of digitalization of service request (information update) for customer satisfaction
per: Nova, Sanjana Azad
Publicat: (2023)

Customer satisfaction on customer services of UCB Bank
per: Afroz, Ridita
Publicat: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
per: Islam, Md. Aminul
Publicat: (2019)

General banking and customer satisfaction of Bank Asia Limited
per: Raihan, Sabbir
Publicat: (2023)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
per: khan, Shadman Zuhair
Publicat: (2024)

E-banking services and customer behavior analysis of Agrani Bank Limited
per: Biswas, Soumithra
Publicat: (2023)

Customer service and satisfaction of Janata Bank
per: Nayeem, Jannatul
Publicat: (2019)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
per: Rashid, Kamrun Nahar
Publicat: (2019)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
per: Humaira, Nowrin
Publicat: (2024)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
per: Naureen, Sabah
Publicat: (2021)

Customer service & customer’s satisfaction of Trust Bank Limited
per: Fardous, Farhin
Publicat: (2021)

Customer satisfaction on customer service of IFIC Bank limited
per: Mondal, Tanushree
Publicat: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
per: Saad, Kazi Newaz Alam
Publicat: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
per: Sumaya, Ayesha
Publicat: (2019)

Customer service and satisfaction of Agrani Bank Limited
per: Afroz, Sadia
Publicat: (2018)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
per: Anima, Maisha Ibnath
Publicat: (2020)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
per: Kabir, Md. Rezwanul
Publicat: (2020)

Customer satisfaction on general banking of Mercantile Bank Limited
per: Faizah, Humayra
Publicat: (2017)

Customer service and satisfaction analysis at Prime Bank Ltd.
per: Jihan, Jaky All Naiem
Publicat: (2024)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
per: Islam, Md. Shajidul
Publicat: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
per: Tanny, Anisha
Publicat: (2019)

Customer satisfaction on general banking activities of Mercantile Bank Limited
per: Bushra, Abedin
Publicat: (2016)

Customer satisfaction on service quality of EXIM Bank
per: Silma, Nowshin Subah
Publicat: (2024)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
per: Afroz, Nadia
Publicat: (2018)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
per: Ahmed, Ishtiaque
Publicat: (2019)

Customer relationship with general banking of Al Arafah Islami Bank
per: Mim, Ummay Sauda Alam
Publicat: (2021)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
per: Naim, Rabiul Islam
Publicat: (2021)

Customer satisfaction and general operations of Rupali Bank
per: Tripti, Ayesha Ferdousi
Publicat: (2017)

Measuring customer satisfaction on the services of HSBC during Covid-19
per: Binte Iqbal, Sayma
Publicat: (2023)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
per: Nuzhat, Ramisa
Publicat: (2021)

Customer satisfaction of UCBL
per: Maksud, Aquib
Publicat: (2021)

Advancing UCBL client service through digitalization
per: Rahman, Mohosina
Publicat: (2022)

Customer satisfaction level of Standard Bank Limited
per: Anjum, Sabab Al
Publicat: (2018)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
per: Chowdhury, Mysha
Publicat: (2017)

Critical aspects of general banking and employee behavior that improves customer experience
per: Dhera, Rejwana Zannat
Publicat: (2023)

General banking & customer service of first security Islami Bank Limited
per: Mahi, Tasnim Kabir
Publicat: (2024)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
per: Fariha, Lamia Jannat
Publicat: (2023)