Customer satisfaction with complaint resolution in the power sector in a developing economy
This article was published in the Journal of Nonprofit and Public Sector Marketing [©2012 Published by Taylor and Francis Group, LLC.] and the definite version is available at: http://doi.org/10.1080/10495142.2012.705178 The Article's website is at: http://www.tandfonline.com/doi/abs/10.1080/1...
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| Format: | Artikel |
| Sprache: | English |
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© 2012 Taylor and Francis Group, LLC.
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| Online Zugang: | http://hdl.handle.net/10361/7097 http://doi.org/10.1080/10495142.2012.705178 |