Customer satisfaction with complaint resolution in the power sector in a developing economy
This article was published in the Journal of Nonprofit and Public Sector Marketing [©2012 Published by Taylor and Francis Group, LLC.] and the definite version is available at: http://doi.org/10.1080/10495142.2012.705178 The Article's website is at: http://www.tandfonline.com/doi/abs/10.1080/1...
| 主要な著者: | , , , |
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| フォーマット: | 論文 |
| 言語: | English |
| 出版事項: |
© 2012 Taylor and Francis Group, LLC.
2016
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| オンライン･アクセス: | http://hdl.handle.net/10361/7097 http://doi.org/10.1080/10495142.2012.705178 |